Refund Policy

We want to ensure your satisfaction with Venus Cosmetics products. We offer full refunds (that is, the original shipping cost would be included in the refund) on the following conditions:

  • Items are damaged upon arrival.
  • Items are incorrect (not what you ordered).

How to Request a Refund:

  1. Contact us at 02086484363 or [email protected] within 30 days of delivery.
  2. Please provide your order number and a brief description of the issue.
  3. We will investigate the issue and issue a full refund to your original payment method within 5 business days, or offer a replacement product if available.

Please note: Pack the items securely in the original packaging (if possible) or suitable alternative.

Non-Refundable Items:

  • Items that are damaged due to misuse or neglect.
  • Items that are returned after 30 days of receipt.
  • Opened or used makeup products (due to hygiene reasons).
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