We want to ensure your satisfaction with Venus Cosmetics products. We offer full refunds (that is, the original shipping cost would be included in the refund) on the following conditions:
- Items are damaged upon arrival.
- Items are incorrect (not what you ordered).
How to Request a Refund:
- Contact us at 02086484363 or venuscosmetics@yahoo.co.uk within 30 days of delivery.
- Please provide your order number and a brief description of the issue.
- We will investigate the issue and issue a full refund to your original payment method within 5 business days, or offer a replacement product if available.
Please note:
Pack the items securely in the original packaging (if possible) or suitable alternative.
Non-Refundable Items:
- Items that are damaged due to misuse or neglect.
- Items that are returned after 30 days of receipt.
- Opened or used makeup products (due to hygiene reasons).