Venus Cosmetics respects your privacy and is committed to protecting your personal information.
Information We Collect:
We collect personal information from you when you place an order, create an account,or subscribe to our newsletter. This information may include your name, email address, shipping address, billing address, and phone number. This information is retained by us until the account is deleted.
Data Deletion Policy
Customers have the right to request the deletion of their personal data held by Venus Cosmetics. To exercise this right, customers should:
Submit a Request: Send a clear and specific request for data deletion to [email protected]. Please include the following information:
- Full Name
- Contact Information (email address or phone number)
- Account Identification (if applicable)
- A brief description of the data you wish to be deleted
Verification: To protect your privacy, we may ask for additional information to verify your identity before processing your request.
Timeframe: We will acknowledge your request within 3 – 4 business days and strive to complete the deletion process within 30 – 45 business days of verification. In some cases, we may retain certain data as required by law or for legitimate business purposes (e.g., transaction records for tax purposes).
Exceptions: Please note that we may not be able to delete data that is:
- Necessary for us to provide you with a product or service.
- Required to comply with legal obligations.
- Essential for public interest reasons.
How We Use Your Information:
We use your personal information to fulfill your orders, send you marketing communications, and improve our website.
Data Security:
We take steps to protect your personal information from unauthorized access,use, or disclosure. We use secure servers and encryption technology to safeguard your data.
Your Choices:
You can access and update your personal information at any time by logging into your account. You can also opt out of receiving marketing communications from us.
Marketing Communications Opt-Out Policy
At Venus Cosmetics, we value your preferences and want to ensure you receive only the communications that are relevant to you. You have the right to opt out of the following types of marketing communications:
Email Marketing: Newsletters, promotional offers, product updates, event invitations, and any other marketing-related emails.
SMS/Text Messages: Promotional texts, alerts about sales or discounts, and other marketing messages sent to your mobile device.
Phone Calls: Telemarketing calls, surveys, or other marketing-related phone communications.
Direct Mail: Catalogs, brochures, postcards, or other physical marketing materials sent to your postal address.
Targeted Advertising: Online ads based on your interests or browsing behavior,
displayed on our website, social media platforms, or other websites.
Push Notifications: Marketing notifications sent through our mobile app or website.