International Orders

Import Duties and Regulations
We want to ensure a smooth and successful delivery for your international order. To avoid any unexpected delays or charges, please carefully review the following
information about customs regulations and import duties.

  1. Compliance with Import Laws: You are solely responsible for ensuring the products you order comply with all import regulations and laws in your country.We cannot be held accountable for any delays, confiscations, or additional fees imposed by customs authorities due to non-compliance.
  2. Product Restrictions: It’s your responsibility to confirm if the items you wish to purchase are allowed for import into your country. Certain products might have restrictions, including quotas, licensing requirements, and health and safety regulations. We recommend contacting your local customs office or a relevant government agency for guidance.
  3. Customs Documentation: We provide standard shipping documents like invoices and packing lists, essential for customs clearance. However, you’ll be responsible for furnishing any additional documentation or information requested by customs.
  4. Duties and Taxes: You are responsible for paying any customs duties, taxes, or fees levied by your country’s authorities. These charges are separate from the product price and shipping costs and can vary depending on the value and type of products. Failure to pay these fees might result in the shipment being returned to us, and you’ll be responsible for any related costs.
  5. Delivery Delays: We strive to deliver your order promptly. However, customs clearance procedures can vary and may cause unforeseen delays. We are not liable for delays caused by customs inspections, clearance processes, or other customs-related issues.
  6. Returns Due to Customs Issues: If your order is rejected by customs and returned to us, we will issue a refund for the product cost, excluding shipping fees, once we receive the returned items. Any additional costs incurred due to the return will be your responsibility.
  7. Customs Communication: While we’ll provide all necessary documentation and information to assist with customs-related issues, you’ll need to communicate directly with your local customs authorities for any concerns or questions.
  8. Changes in Customs Policies: It’s your responsibility to stay updated on any changes in your country’s customs policies and regulations that might affect your order. We are not liable for any changes in customs policies that could impact the import process.
  9. Acceptance of Terms: By placing an order with us, you acknowledge that you have read, understood, and agreed to these terms and conditions regarding customs compliance and import regulations.
  10. Indemnification: By placing an order with us, you agree to hold us harmless from any liability, claims, or expenses arising out of your non-compliance with import laws or customs regulations.

If you have any questions or concerns about these terms, please contact our customer support team before placing your order.

We reserve the right to modify these terms and conditions without prior notice. Please review them periodically for any updates. If you disagree with these terms, we kindly recommend not proceeding with your purchase.

Last Updated: 20-06-2024

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